Ikeja Electric Wins SERAS Innovation Prize for 2018

Nigeria’s leading Electricity Distribution Company, Ikeja Electric Plc (IE), has won this year’s edition of SERAS Innovation Prize at the SERAS Awards held last Saturday, December 1, 2018 at the MUSON Centre, Onikan, Lagos. The DisCo bagged the prestigious award, which was keenly contested by Union Bank Plc, ISON BPO, Access Bank and Data Jaja, in a category that focused on innovative and sustainable ideas with positive environmental impact on society. Ikeja Electric which was making its debut appearance at the prestigious Awards, was nominated in three categories; Best Corporate Communications…

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Ikeja Electric unveils ultra-modern undertaking office …plans 24- hour supply

With a focus to progressively improve operations and deliver customer-centric services, Nigeria’s leading Electricity Distribution Company, Ikeja Electric Plc (IE), has unveiled an ultra-modern PTC Undertaking office in GRA Ikeja to provide customers with improved access to quality service. The newly unveiled office is an upgraded facility designed to deliver positive experience to customers. It offers prompt attendance to clients’ queries with a highly effective Point-of-Sales self-service, fully automated Electronic Queue Management System (EQMS) and well-trained Executives Sales Representative. Chief Executive Officer, Ikeja Electric, Dr. Anthony Youdeowei, while speaking at…

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Ikeja Electric bridging metering gap, reducing estimated billing with meter roll-out

In its bid to deliver the yearnings of customers, Nigeria’s leading electricity distribution company, Ikeja Electric (IE) Plc, has intensified the roll-out of prepaid meters to further close the metering gap within its network. While abiding by the regulator’s guideline which states that all customers have a right to a properly installed and functional meter, and un-metered customer should be issued with electricity bills strictly based on NERC’s estimated billing methodology, the DisCo emphasized that it is also poised to reduce estimated billing with the deployment of prepaid meters. The…

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Ikeja electric moves to protect customers from fraudsters

Ikeja electric moves to protect customers from fraudsters

Ikeja electric moves to protect customers from fraudsters By Duru Emeka In a bid to further protect her customers from unscrupulous elements, and shore up convenience in electricity bills payment, the Management of Ikeja Electric with its payment partners have modified and standardized receipt issuance for payment transactions made by customers. The online receipt issued for bills paid via computer systems/ laptops features the word ‘ORIGINAL’ & ‘IE’ logo watermarked at the background with the IE watermark randomly displayed on the receipts. The mobile receipt issued for payments via the…

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